Terms and conditions
Please note that our courses and events are limited to a small number of attendees, to allow for a more personable, intimate experience.
Our cancellation policy and terms are in place to offer clarity and state the attendee's rights in the event of an unexpected cancellation or unforeseen change. The terms below are between the Sound Universe London and the attendee.
Refund 100% of course fee if cancelled four weeks before course start date
Refund 50% of course fee if cancelled three weeks before course start date
Strictly no refund for cancellations after midnight two weeks prior to the course start date
Alchemy crystal bowl LEVEL 3 COURSE Terms
Refund 100% of course fee if cancelled before midnight BST on 6th September 2019
Refund 50% of course fee if cancelled after midnight BST on 6th September 2019
Strictly no refund for cancellations after midnight BST on 6th November
All bank fees must be paid for by client
To move a place to a future Level 3 course the fee will be £2,150 (to cover costs for food and accommodation)
workshop & EVENTS TERMS
Refunds up to 7 days before event
Strictly no refund for cancellations after midnight 7 days prior to the event
PRIVATE SESSION Terms
A full refund will be given if more than 3 days notice is given prior to the session
Strictly no refund for cancellations with less than 3 days notice
BOWL PURCHASE Terms
All products listed on the purchasers invoice are in good working condition.
No refunds or exchanges are allowed.
All inclusions such as bubbles, spots or lines found on Crystal Tones Alchemy crystal singing bowls are formed during the firing process and are unique birth markings to each bowl. They do not affect the performance of the bowl.
Alchemy Crystal bowls most be paid for in full before collection.
Any charges incurred for the transfer of refunds e.g bank fees must be paid for by the client
Invoices must be paid within 7 days unless stated otherwise
Under unforeseen circumstances, and in the unlikely event that we have to cancel a course or event, we will fully refund any fee or deposit that has paid already.
If flights are required, we advise to take out insurance when buying tickets, to cover any such unlikely event, or any other event where you would have to cancel yourself.
We are not liable for cancellation fees incurred from flights bookings, travel expenses or accommodation costs.
We are not able to offer compensation for any delays or cancellation of any flights, trains, buses or other forms of transport.
We reserve the right to alter any venue activity prior to the event/ course starting.
We cannot be held responsible for any loss or damage of personal possessions or valuables of the attendee.
We recommend that all attendees have adequate travel, cancellation and medical insurance for the duration of the trip.